Erika Biscaro
Customer Operations Manager, Emea @亞德諾半導體
Signup · Get unlimited contacts
WORK HISTORY
Customer Operations Manager, Emea @亞德諾半導體
Served as Customer Operations Manager, leading an international team and driving operational excellence for Broad Market and Tier 1 automotive customers. Focused on process optimization, global coordination, and data‑driven performance management.Lead Customer Operations for automotive and industrial customers, managing an international team of 9 Customer Account Specialists across Europe and APAC.Drive continuous improvement initiatives to enhance customer experience and operational performance.Coordinate global customer support with Supply Chain, Planning, Sales and Product teams.Oversee forecasting, KPI governance and data‑driven performance tracking.Manage high‑impact customer escalations and stakeholder communication.Support Tier‑1 automotive accounts through site visits, business reviews and operational alignment.
EDUCATION
Istituto Magistrale Statale Erasmo da Rotterdam- Sesto San Giovanni
Licenza Linguistica
SKILLS
ABOUT ERIKA BISCARO
Experienced Customer Operations professional with 25+ years in the semiconductor and automotive industries, managing global customer support, operational processes and international teams across Europe, the US and APAC.I focus on operational excellence, data‑driven decision making, and building strong collaboration between Customer Operations, Supply Chain, Planning and Commercial teams.I have extensive experience working with Tier‑1 automotive customers, coordinating cross‑regional support, managing escalations, and driving process improvements that enhance customer satisfaction and efficiency.Passionate about developing talent, simplifying complex workflows, and creating clear operational structures to support business growth.Languages: Italian (Native), English (Fluent), French (Fluent), German (Basic), Spanish (Basic)
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.