Erika Beach
Director at Cella - Bringing process and people together through Service Excellence
- Role
- Director, Field Excellence at Cella
- Location
- Martinsburg, WV, US
- LinkedIn followers
- 500 followers
About Erika Beach
I am currently leading Cella\'s Field Excellence team with the mission to accelerate growth by facilitating our Field teams’ (sales, recruiting, managed services and consulting) ability to close new business and get talent out to work. This includes identifying opportunities to centralize non-selling and non-recruiting tasks; designing and improving processes to improve speed and quality as related to the team mission; and executing the centralized tasks. In addition, partner with our parent company\'s functions to ensure clean pass-offs and timely action and identify synergy opportunities.I am a.Customer-centric Senior-Level Customer Success Manager with demonstrated accomplishments spearheading the customer journey for mid-to-large enterprises and corporations. Master relationship builder forging win-win relationships with stakeholders across the value chain including c-suite executives, leaders, colleagues, direct reports, clients, and vendors to usher in the next phase of development. Laser-focused strategic operations leader with a talent for building best-in-class teams that rise to the top in performance. Diligent change agent navigating rapid-fire growth and corporate transitions to power consistent results.
Experience
Director, Field Excellence
Jul 2023 — Present
The Director, Field Excellence continues to lead the Field Excellence team in collaboration with Cella\'s Stakeholder Experience team. Our goal is to build bridges of collaboration with our parent company, provide additional visibility and value to our Sales and Delivery teams, and increase efficiencies across all lines of business.
Education
Bryan College
Communications Studies: Corporate Communications, Communications, Music
2007 — 2011
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