Erika Bandelow

WORK HISTORY

EDUCATION

ABOUT ERIKA BANDELOW

More than 26 years’ experience assessing and meeting the needs of customers and/or solving customer problems. More than 26 years’ experience in customer service or interacting directly with customers, working in a team environment and supervising and/or coaching teams. More than 26 years broad-based and progressively responsible experience in management and human resources. Proven ability to work with senior management team to integrate the human resources function within de overall business operating strategy. Experience in department start-ups, high-growth operations and restructuring. Dedicated and passionate about developing strong employee relations and exceeding organizational goals. Solid reputation for implementing policies and procedures that positively impact corporate profitability, employee satisfaction, and overall productivity. Superior training facilitation, and management development skills. Adept at problem solving, decision making, and staff motivation. Knowledge: o OSHAS 18•••••07,ISO 14001, ISO 16949, ISO 9001o Customer serviceo PDCA- Methodologyo 5’So Lean Manufacturingo Corrective and preventive actions methodologyo FLSA- Fair Labor Standards Act (USA and Mexican Law)o WHD Wage and Hour divisiono FMLA- Family and Medical Leave Act.(USA and Mexican Law)o Recordkeeping regulations (USA and Mexican)o I-9 Employment eligibility Verification Formo Mexican Immigration Lawo Work authorization for non USA citizen and non Mexican Citizeno Equal opportunity in Employment, nondiscrimination policeso Recruiting support and consultation to hiring employees.o Union bargaining agreemento Employees barging agreemento ETA- Employment and training administration.o Effective recruiting strategies as a Talent Advisor