Erika A Brown
Customer Support Specialist at Cherry | Client Success Specialist | Fintech & Invoice Payment Expert | Fraud Prevention & Verification Professional
- Role
- Customer Support Specialist at Cherry
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Erika A Brown
Customer Support Specialist with 8 years of extensive expertise in customer success, recruiting, and financial operations. Demonstrates proficiency in managing high-volume payment processing, fraud prevention, and identity verification in fast-paced environments. Known for optimizing workflows, enhancing client relationships, and delivering exceptional service through precise communication and attention to detail.
Experience
Customer Support Specialist
Nov 2024 — Present · Brooklyn, NY, US
Manage 30+ daily calls, ensuring prompt support for payment and account issues. Securely deposit funds and redirect payments, safeguarding account integrity. Verify accounts and lock compromised ones to prevent fraud and fund misdirection. Execute accurate payments for nursing facilities in a fast-paced environment. Process invoices using Vbill for timely and precise payment handling. Managed over 30 inbound calls daily, delivering swift resolutions that improved customer satisfaction and retention. Utilized Stampli to verify customer identities, ensuring precise processing of credit card payments and reducing discrepancies. Executed account verifications and locked compromised accounts, effectively preventing fraud and safeguarding company assets. Coordinated with nursing facilities to process credit card and online payments accurately, enhancing operational efficiency in a high-volume environment. Provided professional customer support, fostering positive relationships and ensuring clients felt valued and understood.Skills: Admin, Vbill, Stampli, Avidia, Teleconsole
Education
John Jay College (CUNY)
Bachelor of Arts - Forensic Psychology
2003 — 2007
The Chicago School of Professional Psychology
Master of Arts - International Psychology
2012 — 2014
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