Erik Stogo
Director IT at United Airlines | IT Strategy, IT Management
- Role
- Director IT at United Airlines
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Erik Stogo
As the Director of Flight Shop and Retail area of Digital Retail Platforms at United Airlines, I have been leading the development of various critical systems for over 27 years. My primary responsibilities include managing the Flight Shopping service, which serves all of United\'s channel. Shopping Cart Systems, which handles all transactions for the airline, and the Ticketing Systems, which orchestrates all digital ticketing for the airline. With almost 30 years of experience in the airline industry, I have a deep understanding of the complex and dynamic nature of the business and the importance of technology in enhancing customer experience and operational efficiency. I am passionate about leadership and leveraging my skills in IT management and strategy to drive innovation and excellence in the field of digital retail platforms.
Experience
Director IT
Apr 2016 — Present · Houston, TX, US
As Director or Flight Shop and Retail Systems at United my primary responsibilities include the following domains:Flight Shopping - This service currently serves Flight Shop and Reshop results for all of United\'s channels. United.com, the mobile applications as well as our reservation Contact CentersShopping Cart Platform - These services handle all transactions for the airline. Purchases made through our digital channels (United.com and mobile) and Contact Center applicationsTicketing Systems - The ticketing systems orchestrate all digital ticketing for the airline. Revenue, MileagePlus Award travel, employee travel, and more.Cancel/Refund Platforms - Creating systems and automations on Refunds and Cancellations of reservationsRetail and Faring - Vendor engagment and managment for systems we integrate with in our commercial systems
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