Erik Malicbegovic

About Erik Malicbegovic

At Pantheon Data, my expertise in CRM systems and Salesforce Lightning propels operational efficiency and customer relationship excellence. The recent transition to Salesforce.com Government Cloud stands as a testament to our team\'s capability to innovate and tailor solutions that streamline work order management and elevate user support.Through strategic data migrations and integrations, such as with HubSpot CMS, we\'ve fortified lead management processes, enabling a more robust digital engagement framework. My role not only involves the technical aspects but also encompasses comprehensive user training and documentation, ensuring seamless adoption and maximizing the impact of our CRM initiatives.

Experience

1. Sr Salesforce Com Admin Crm Manager

   Locus Robotics

   Jul 2025 — Present · Wilmington, MA, US

   I lead the strategic development and optimization of our Salesforce ecosystem, driving scalable solutions that support sales, marketing, customer success, and field service operations. I manage cross-functional initiatives to unify data across platforms including Salesforce, Marketo, and NetSuite,My role includes:Architecting and implementing CRM enhancements aligned with business goalsLeading agile projects to improve system usability and data integrity, collaborating with stakeholders to deliver actionable insights and automation that improve operational efficiency.

Education

• ITT Technical Institute

  Associates Degree, Information Technology

  2000 — 2002

• Southern New Hampshire University

  Bachelor's degree, Business Administration and Management, General

Skills

• Project Management
• Salesforce.com
• Customer Relations
• Social Media
• Management
• System Administration
• Mobile Devices
• Program Management
• Web Analytics
• Lead Generation
• Account Management
• Sales Operations
• Crm
• Customer Service
• Cloud Computing
• Sales
• Email Marketing
• Operations Management
• Website Development
• Saas