Erik Karlberg
Customer Success Manager, Senior Manager @ Salesforce | CSM
- Role
- Customer Success Manager, Senior Manager at Salesforce
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Erik Karlberg
With over 15 years of experience in Enterprise SaaS Customer Success, I am a passionate and results-oriented leader who helps customers achieve their desired outcomes and maximize their return on investment. I serve as a strategic advisor and trusted partner for digital product adoption, retention, and expansion.My core competencies include customer relationship management, strategic account growth, user adoption, and design thinking for innovation. I have a proven track record of delivering measurable customer value, enhancing customer experience, and engaging with stakeholders at all levels. I communicate effectively with both business and technical acumen, and I embrace a team approach to solving problems. I value transparency, thrive in ambiguity, and learn from failure.
Experience
Customer Success Manager, Senior Manager
Dec 2023 — Present · Denver, CO, US
Responsible for orchestrating the Signature Success plan experience for a portfolio of customers to ensure they maximize stability, optimize performance, and innovate with speed and precision to accelerate their business performance.
Education
Bryant University
BS, Business Administration
1989 — 1991
University of New Hampshire
Civil Engineering
1986 — 1989
Skills
- Crm
- Release Management
- Account Management
- Software Implementation
- Strategic Account Growth
- Customer Retention
- Project Governance
- Content Development
- User Adoption
- Enterprise Software
- Salesforce.com
- Program Development
- Coaching & Mentoring
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.