Erik Gonzalez
Innovator | Customer Obsessed | UAS Pilot | TS/SCI Poly Cleared | Navy Veteran | ONU-70
- Role
- Department Head Admin Officer at Microsoft
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
About Erik Gonzalez
Customer success and operations leader with 24+ years of experience aligning technology…
Experience
Department Head Admin Officer
Apr 2024 — Present · Jacksonville, FL, US
Department Head tour leading the administration of 200 personnel with 12 direct reports ensuring organizational readiness through effective team leadership, process oversight, and service delivery. • Managed $6M annual travel budget, ensuring fiscal accountability through rigorous audits and compliance.• Drafted and reviewed official correspondence, instructions, directives, evaluations, and operational reports for executive level review.• Established several SharePoint domains for integration and communication with multiple agencies and created custom products tailored to customer needs, resulting in improved distribution of critical operational information to key stakeholders and decision-makers.
Education
Miami Coral Park Senior High
Engineering Magnet Program
1997 — 2001
Excelsior University
Bachelor of Arts - BA, Focus in Spanish
2015 — 2017
Excelsior University
Master's degree, Cyber Security
2020 — 2020
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