Erik Davis
Sales Strategy and Operations Thought Leader -\\nProblem Solver and Overall Expert at fitting square pegs in round holes -\\nContagious Optimist
- Role
- Senior Director Retail Sales Strategy and Operations at Comcast
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Erik Davis
Experienced professional with over 25 years of experience in the following industries: Media & Technology (Retail Sales Channel Strategy, Operations, Customer Experience and Marketing), Wireless Carrier Product and Operations, and Consulting. Most recently was responsible for supporting over 500 Retail stores and over employees located across Comcast’s operating markets. Worked closely with Executive management and led cross-functional teams to develop and deliver both strategic and operational solutions for the Retail channel and the Xfinity Mobile product.
Experience
Senior Director Retail Sales Strategy and Operations
Jan 2016 — Present · Philadelphia, PA, US
Joined HQ retail strategy and operations team with primary focus of bringing Xfinity Mobile to retail. Led ongoing effort to facilitate and ensure operational excellence for Xfinity Mobile in retail and took on project leadership of multiple high-impact blue chip initiatives for larger retail operations team, including omnichannel fulfillment strategies and initiatives.• Developed deployment strategy to launch Xfinity Mobile in over 600 Xfinity stores, including managing technology rollout, security, supply chain and inventory, and sales and operations training.• Executed deployment into retail by engaging, influencing, and enabling division and regional operations leaders.• Grew retail channel contribution mix to represent nearly 60% of all Xfinity Mobile line sales, selling over 5.5 million lines since 2017.• Served as primary conduit and POC for XM team into retail during launch of over 50 major products, tools, and feature enhancements to improve customer and employee experience.• Led deployment of Xfinity Mobile corporate-issued employee devices to over employees to support and enable sales and demonstration opportunities.• Influenced and enabled Xfinity Mobile product development team to focus on retail priorities aimed at improving customer and employee experience as retail tNPS improved from negative score to current score of 70.• Led operational and technical requirement development necessary to launch Buy Online Pickup in Store (BOPIS) program enabling exponential Xfinity Mobile Unit growth.• Helped to lead sales integrity and sales quality efforts through data dashboard development and data analysis leading to 75% reduction in confirmed fraud losses in two-year span.• Drove retail Xfinity Mobile device and accessory inventory management programs, limiting inventory shrink to under 0.5% annually.• Developed solution for retail IVR, introducing phones/local phone numbers for customers to call stores directly, led to significant NPS lift.
Education
University of Maryland College Park
Bachelor of Science (BS), Political Science and Government
1991 — 1995
Boston University
Master of Business Administration - MBA, Marketing
2000 — 2002
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.