Eric Berner

About Eric Berner

Adaptable professional fixer of SaaS software products. I exist at the intersection of…

Experience

1. Implementation and Support Engineer

   Videa

   Jan 2023 — Present

   Work closely with the customer success and development teams to ensure Videa products are delivering their full potential to customers • Perform installations and provide technical support including installation and configuration validation, demos, and training to customers • Accurately report feedback on service issues to appropriate personnel for effective problem resolution • Maintain technical familiarity with all Videa products to introduce solutions and provide technical expertise • Provide documentation to support service requirements • Write and modify customer procedures for product technical support as requested • Recommend changes in procedures, design, equipment, or suppliers based on analysis of information received through contact with customers and sales team

Education

• University of Washington

  Information Science (Informatics)

  2012 — 2017

• University of Washington Information School

  Bachelors of Science in Informatics, Informatics

  2015 — 2017

Skills

• Social Media
• User Experience
• Communication
• Database Design
• Time Management
• Microsoft Excel
• Java
• Business Rules
• Leadership
• Database Development
• Teamwork
• Powerpoint
• Sql
• Wireframing
• Javascript
• Event Planning
• Microsoft Sql Server
• Microsoft Word
• Css
• Research
• Databases
• Public Speaking
• Team Leadership
• Basic Html
• Stored Procedures
• Management
• Microsoft Office
• Customer Service