Eric Grove

About Eric Grove

Strategic storyteller with a strong business acumen and proven track record in adult education, curriculum development, operations management, coaching/ mentoring, and performance improvement. Recognized for identifying challenges and delivering innovative, actionable solutions. Adept in both in-person and remote leadership roles, with a focus on continuous improvement, compliance, and service excellence. • Proven ability to develop a new business venture with strategic vision. • High degree of confidence and energy level coupled with leadership initiative. • Experience with new service launches and the development of education materials.• Strong work ethic and driven to succeed. Specialties: Learning and development, Adult Education, Sales and Marketing, Advertising, Creative, Research, Methodology, Recruiting, Metrics, Claims Adjusting, Classroom Instruction, Curriculum Development, Sales Process Installation and Development, Small Business Start-up, Technology Education, Organizational Management, Performance Management, and Change Management.

Experience

1. Senior Specialist

   New York Life

   Jan 2021 — Present · Pittsburgh, PA, US

   Accolades and twice-awarded Service Superstar Award for leadership, taking ownership of team-level needs, and identifying and solving issues impacting my team and the organization. Remote work communication, virtual education delivery, remote collaboration, customer relationship delivery, continuous improvement, change champion driving sustainability.

Education

• Walden University

  Master of Business Administration, Entrepreneurship

  2011 — 2013

• University of Pittsburgh

  BA Business, Marketing and Management

  1997

• American Education Institute

  Senior Claim Law Associate, Insurance, Law

  2003 — 2006

Skills

• Strategic Consulting
• Business Management
• Research
• Start-Ups
• Advertising
• Classroom Instruction
• Metrics
• Property & Casualty Insurance
• Life Insurance
• Accident Insurance
• Business Planning
• Situational Leadership
• Team Leadership
• Recruiting
• Sales Process
• Management
• Insurance
• Marketing
• Training
• Customer Retention
• Health Insurance
• Coaching
• Small Business
• General Insurance
• Account Management
• Direct Sales
• Sales Operations
• Negotiation
• Sales Presentations
• Employee Benefits
• Sales
• Marketing Strategy
• Time Management
• New Business Development
• Leadership
• Budgets
• Sourcing
• Project Management
• Claim
• Project Planning