Eric Johnson

About Eric Johnson

I am a respected, dedicated, ethical, and people centered information technology leader determinedly initiating and enabling constructive technology solutions with a purpose. I enable people to drive for success, become more effective, become problem solvers, and flourish in a complex environment. I have experience implementing strategic and tactical initiatives resulting in increased customer productivity, cost savings, improved security controls, and technology service quality. TACTICAL and STRATEGIC LEADERI am passionate about leading and executing tactical and strategic business initiatives. Collaborating with product owners, business leaders, and stakeholders to develop short-term and long-term solutions meeting and exceeding expectations. Committed to bringing valuable, reliable, and customer friendly outcomes using both conceptual and pragmatic planning. TECHNOLOGY INNOVATION and CUSTOMER EXPERIENCEI’ve delivered high quality, reliable, and stable technology consumer services for business operations and product owners. I am entrepreneurially minded bringing technology innovation solutions into the organization to promote competitive advantage, operational efficiencies, and cost savings. I think the customer experience is a priority for all technology services organizations. CROSS-FUNCTIONAL COLLABORATIVE LEADERI enable and encourage internal and cross-functional team collaboration to achieve the optimal outcome. I build and manage relationships across diverse perspectives, internally and externally. I cultivate a culture in which people are comfortable voicing their ideas and opinions, as well as contributing to the team goal of driving positive results and achieving the organization objectives. VALUES: TRUST and ETHICS ARE IMPERATIVEI lead with honesty, authenticity, and responsibility as a trusted collaborator. Trust and ethics are cornerstones building firm working relationships surrounding 360 degrees. Trust and ethics are paramount values, which I bring to the team and lead by example. EMPOWERMENT and ACCOUNTABILITYI encourage autonomy for all my teams to accomplish their roles as professionals. I listen to them, hold them accountable, remove barriers when necessary, enable and promote professional development, and acknowledge their contributions. I think people empowerment and accountability develops leaders who want to explore the next opportunity. WORK LIFE BALANCEI think the work life balance of our professional and family careers contributes to higher satisfaction and enjoyment in our life experiences.

Experience

1. Information Technology Operations Manager

   Equiniti

   Aug 2020 — Present · Minneapolis, MN, US

   U.S. IT infrastructure operations leader overseeing, championing, operating, and participating in structured resolution of service disruptions and supporting strategic business projects. Closely aligned with IT Service Management ensuring U.S. teams follow optimized processes, utilizing latest capabilities, and aligning priorities to provide seamless services.

Education

• University of Minnesota

  Bachelor of Science, B.S. Degree in Education, Parks, Recreation and Leisure Administration

Skills

• Sharepoint
• Incident Management
• IT Strategy
• Citrix Metaframe
• IT Operations
• Vpn
• System Administration
• Sccm
• Project Management
• Windows
• Vmware Esx
• Network Security
• Hyper-V
• Business Analysis
• Vmware Infrastructure
• Group Policy
• Cisco Technologies
• Firewalls
• Cloud Computing
• IT Management
• Dhcp
• Networking
• Disaster Recovery
• Vendor Management
• Microsoft Technologies
• Troubleshooting
• Pci Dss
• System Deployment
• Servers
• Itil
• Citrix
• Vdi
• Infrastructure
• Sdlc
• Data Center
• Windows 7
• San
• Dns
• Integration
• Active Directory