Eric Vogan

About Eric Vogan

Applied AI delivery leader focused on getting enterprise GenAI systems into production with measurable outcomes.I specialize in enterprise RAG and agentic workflows: query understanding, hybrid retrieval, reranking, grounding, citations, and guardrails. I bridge executive intent with hands-on delivery, partnering across forward-deployed engineering, solution consulting, product, and security teams to ship solutions that are accurate, auditable, and scalable.I bring 20+ years in enterprise customer success and post-sale delivery, and I have been building with GenAI since 2022. My focus is practical: shorten time-to-first-value, reduce escalations, and turn early wins into repeatable operating playbooks.What I do:Lead end-to-end delivery for private RAG and knowledge copilots in high-trust environments (access controls, auditability, governance)Define evaluation strategy and “gold standard” eval sets to measure quality and reduce hallucination riskTune context engineering (chunking, metadata, retrieval strategy, citation handling) to improve grounded answersOrchestrate agent workflows that connect LLMs with tools and APIs to automate repeatable work safelyDrive executive alignment and adoption motions that tie AI quality to business KPIsI also publish practical guidance on prompt structure, evaluation, and choosing the right AI mode for high-stakes work.

Experience

1. Customer Success Engagement Manager

   You.com

   Sep 2025 — Present

   Lead enterprise delivery for AI search, private RAG, and custom agent workflows from discovery through go-live, partnering closely with forward-deployed engineering and solution consulting.Translate executive goals into technical requirements and success metrics (data sources, connectors, access model, citation expectations, evaluation criteria).Define retrieval and quality strategy: query understanding, hybrid search, reranking, grounding, and citation handling to deliver defensible answers.Build and run eval sets and UAT plans to measure quality and readiness; drive issue triage and remediation with product and engineering partners.Run multiple concurrent enterprise implementations with tight cadence, dependency tracking, and UAT discipline to reduce escalations.Own stakeholder cadence, dependency management, and risk and scope control to accelerate time-to-first-value and reduce escalations.Optimize production trade-offs across accuracy, latency, and cost; document reusable implementation guidance to scale delivery across accounts.

Education

• University of Nebraska at Omaha

  Bachelor's Degree

• University of Oklahoma

  Master's degree, Managerial Economics

Skills

• Etl
• Enterprise Software
• Data Quality
• Enterprise Architecture
• Hadoop
• Data Migration
• Integration
• Master Data Management
• Salesforce.com
• Software Project Management
• Crm
• Software Development
• Enterprise Content Management
• Requirements Gathering
• Business Process
• Business Analysis
• Databases
• Outsourcing
• IT Strategy
• Architectures
• Data Governance
• Project Management
• Data Warehousing
• Sales Operations
• Professional Services
• Pre-Sales
• Software as a Service (Saas)
• Business Development
• Saas
• Pmp
• Business Intelligence
• Leadership
• Sdlc
• Solution Architecture
• Strategy
• Requirements Analysis
• Cloud Computing
• Software Industry
• Agile Methodologies
• Strategic Partnerships