Eric van Airsdale
- Role
- Associate Director - Technology Support Services at Jones Day
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Eric van Airsdale
Proven leader with over 20 years managing IT Professionals. Looking for opportunities to…
Experience
Associate Director - Technology Support Services
Sep 2016 — Present
Responsible for first and second level technology support of Jones Day’s employees through the management of approximately 100 resources in 19 countries and 44 offices. Manage the following core lines of operational groups: 24x7 Help Desk, 2nd/3rd Level escalation team, QA/testing, Operations Center and the desk-side support staff present in every Jones Day office worldwide. Budgetary responsibility for multi-million dollar operational and project budgets, including vendor management and…
Skills
- Process Improvement
- Storage
- Windows
- Citrix
- Cross-Functional Team Leadership
- IT Service Management
- Information Technology
- Microsoft Exchange
- Servers
- IT Management
- Management
- Project Portfolio Management
- Vendor Management
- Sharepoint
- Ibm Iseries
- Enterprise Software
- Vmware
- Analysis
- Data Center
- Leadership
- Itil
- Linux
- Software Documentation
- Security
- Integration
- IT Strategy
- Visio
- Six Sigma
- Disaster Recovery
- Resource Management
- Web Applications
- Pmp
- IT Operations
- Business Intelligence
- Technical Support
- Project Planning
- Erp
- Unix
- Business Process
- Business Process Improvement
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