Eric Tracy
Head of Support - Managed Cloud Services CRE - Americas at Red Hat
- Role
- Director, Managed Cloud Services Cre - Americas at Red Hat
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Eric Tracy
Global leader with 14 years of leadership experience in the IT industry. Heavy focus on employee engagement, customer experience, and globalization. Fostering a bottom up, feedback driven culture to improve internal operations and the customer journey
Experience
Director, Managed Cloud Services Cre - Americas
Apr 2026 — Present · US
Region Lead for MCS Americas CRE team
Education
Suffolk University
Bachelor's degree, Management Information Systems, General
2006 — 2010
Skills
- Leadership
- Customer Experience
- Global Business
- Global Customer Service
- Coaching
- Global Training
- Visio
- User Interface Design
- Erlang C
- Technical Support
- Team Leadership
- Cloud Computing
- Training Delivery
- Call Centers
- Data Center
- Quality Management
- Microsoft Office
- Project Management
- Business Process Improvement
- Disaster Recovery
- Oracle Applications
- Cross Functional Relationships
- Virtualization
- Operations Management
- Training
- Customer Satisfaction
- Customer Service
- Management
- Vendor Management
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