Eric Staggs

About Eric Staggs

Dynamic and results-focused professional, leverages expertise with project management…

Experience

1. Technical Support Supervisor

   McKesson

   Mar 2019 — Present · Dallas-Fort Worth, TX, US

   Call center supervisor of a Technical Support department, overseeing operations for product application support of company ordering software for pharmaceuticals. Managing a team of up to 30 employees and contractors to maintain service levels. Developing the team for growth and development through training and performance feedback coaching. Managing team schedules to meet the needs of the department. Responsible for hiring technicians through the interview process, as well as coordination of augmented staffing through vendors, scaling headcount as necessary to meet department metrics. Approving and reviewing payroll time sheets for processing of pay. Managing staff to support both inbound calls and offline emails and chats. Assisted in developing processes for mobile devices for customers and department metrics to gauge successes for governmental contracts and retail chains.Working with other supervisors to drive accountability through performance corrective actions as necessary. Ensure the team meets training and regulatory requirements per company guidelines and goals.

Education

• Bakersfield College

  Associate of Arts (A.A.)

Skills

• Rfid
• Vendor Management
• Software Documentation
• Visio
• Windows Server
• Sharepoint
• Training
• Desktop Support Management
• Servers
• Itil
• Microsoft Office
• Security
• IT Management
• Supervisory Skills
• Customer Service
• Pareto Charts
• Data Center
• Inventory Management
• Process Improvement
• Disaster Recovery
• Troubleshooting
• Bmc Remedy Ticketing System
• Leadership
• Business Process Improvement
• Networking
• Team Building
• Management
• Lean Six Sigma
• Project Management
• Team Leadership
• Technical Support
• Business Analysis
• Retail