Eric Speciel
Chief Customer Officer @commercetools
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WORK HISTORY
Chief Customer Officer @commercetools
Boston, MA, US
Insight Partners | Accel |Eric\'s focus is on building a world-class customer experience, placing commercetools as the trusted partner in enterprise commerce transformation Optimize for customer outcomes across CS, Services, Partners, and Support Champion VOC across organization, driving fastest time-to-value Drive Land & Expand motions through executive engagement Leverage data-driven approaches to accelerate customer ROI
EDUCATION
McGill University
Master's, Mechanical Engineering
McGill University
B.Eng, Mechanical Engineering
INSEAD
Executive Education, Finance for Executives
Harvard Business School
Executive Education, Leading Product Development
SKILLS
ABOUT ERIC SPECIEL
Growth-Driven SaaS Executive | Customer-Centric Leader | Scaling High-Performance TeamsGlobal SaaS Leadership: Scaled teams from startup to IPO to PE acquisition. Leadership roles in GTM, CS, Services, and revenue growth with expatriate assignments in Canada, US, Japan, France, and China. Scaling & Operational Excellence: Built and led global technical sales, CS, and services teams, driving enterprise adoption and optimizing implementation to accelerate time-to-value.Enterprise & Industrial SaaS Expertise: Experience in Manufacturing, Aerospace, Automotive, and High-Tech sectors, helping Fortune 500 companies transform through digital strategies.Execution-Focused Leadership: Passionate about aligning customer value with revenue growth, leveraging AI, automation, and scalable GTM models to accelerate business impact. GTM leadership on two SaaS IPOs (Zuora, Rapid7) and multiple PE-backed growth journeys. Proven track record of PE-backed SaaS scaling & customer expansion strategies. Advocate for AI-powered, composable commerce transformation. Let’s connect if you’re scaling SaaS growth, driving GTM excellence, or innovating in customer success!
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