Eric Sogomonian

About Eric Sogomonian

I am a human systems and organizational development professional with 6+ years of experience leading high-volume programs, redesigning operational workflows, and driving measurable outcomes across complex, multi-stakeholder environments. With an M.S. in Organizational Leadership (Diversity & Inclusion), I bring a structured approach to change — specializing in process improvement, compliance oversight, and cross-functional coordination across medical, behavioral health, and housing systems. My work modernizing documentation and transition follow-up protocols contributed to a 10–15% increase in successful housing placements, demonstrating what happens when human-centered leadership meets operational discipline. I believe organizations change when their systems change. My background managing caseloads of 150-180 high-need participants has given me a ground-level understanding of how process gaps, communication breakdowns, and unclear accountability structures create friction — and how to fix them. That\'s the work I want to scale. I am now targeting roles in change management, organizational development, and program strategy — where I can apply my experience redesigning human systems to help organizations build more effective, resilient operations. Let\'s connect if you\'re building organizations where structure and people strategy go hand in hand.\"A few things I\'ve done that I\'m proud of: deployed pre and post-outcome surveys to measure behavioral change across 160+ participants, coached staff through process resistance one-on-one, and redesigned workflows that produced a real 10-15% improvement in outcomes.\"

Experience

1. Case Manager (Change Operations Lead Across Wellness, Vrs, and Childcare Programs)

   The Fedcap Group

   Dec 2025 — Present · Staten Island, NY, US

   Manage a structured caseload of 160+ active participants with complex medical and behavioral needs, applying systems-based planning to ensure compliance, continuity, and measurable progress toward vocational and wellness goals.• Lead cross-functional coordination across medical, behavioral health, housing, and employment partners — designing communication workflows that reduce gaps in care and improve program adherence.• Identify process breakdowns in real time and implement corrective protocols, maintaining documentation integrity across a high-volume, compliance-driven environment.

Education

• American College of Education

  Master of Science, Organizational Leadership

• City University of New York-College of Staten Island

  Bachelor of Arts - BA, English

• City University of New York-College of Staten Island

  Associate's degree, Liberal Arts and Sciences/Liberal Studies

• American College of Education

  Master's degree, Organizational Leadership

• College of Staten Island

  Bachelor of Arts, Writing, General