Eric Miller

About Eric Miller

As a results-driven Business and Data Analyst with a passion for translating complex data into actionable insights, I thrive at the intersection of data management, process documentation, and technical communication. My expertise lies in bridging the gap between technical and non-technical teams—ensuring that data-driven decisions are clear, compliant, and impactful.Throughout my career, I\'ve led data management initiatives for clinical studies spanning 10 locations, upheld data integrity standards across 30+ projects, and spearheaded database migrations for international nonprofits. As a technical writer, I excel at transforming intricate processes into user-friendly documentation, SOPs, and workflow guides.I\'m known for my collaborative approach, attention to detail, and ability to drive process improvements that enhance efficiency and compliance. Whether coordinating a team of engineers, leading change management, or documenting new technologies, I bring clarity and structure to every project.Currently, I\'m seeking opportunities where I can leverage my analytical mindset and communication skills to drive organizational success and data excellence. Let\'s connect if you\'re looking for a proactive analyst and communicator who delivers results.

Experience

1. Business System Analyst Ii

   Trident Solutions

   Sep 2024 — Present · Columbia, SC, US

   Contractor through Trident Solutions working for one of their clients, BlueCross and BlueShield of South Carolina.Perform change management coordination and technical documentation writing and editing, supporting the networking department. Oversee and manage the annual review process of 49 federally auditable documents outlining department procedures and work instructions for data and telecom departments. Work with technology owners to create new documentation for processes as technologies change. Schedule and coordinate the approval process of change requests to networking and telecom systems with a team of 46 engineers/technicians and four managers using ServiceNow.ABOUT TRIDENT SOLUTIONSTrident Solutions is a professional staffing and recruiting company.

Education

• University of Phoenix

  Bachelor of Science - BS, Data Science

• Indiana University Bloomington

  Bachelor of Arts (B.A.), Journalism

Skills

• Copy Editing
• Content Management
• Publications
• Lightroom
• Leadership
• Digital Publishing
• Web Content
• Public Speaking
• Newspapers
• Books
• Adobe Photoshop
• Training & Development
• Online Publishing
• Ap Style
• Editing
• Social Networking
• Multimedia
• Content Development
• Ebooks
• Newspaper
• Content Strategy
• Mac
• Blogging
• Creative Writing
• Project Management
• Photojournalism
• Copywriting
• Newsletters
• Digital Media
• Photography
• Columns
• Storytelling
• Writing
• Proofreading
• Photoshop
• Editorial
• Publishing
• Social Media
• Social Media Marketing