Eric West

About Eric West

I’m an operations and risk leader with over a decade of experience building and leading high-performing teams within complex banking environments.Currently serving as an Executive Director at Wells Fargo, I lead teams responsible for dispute operations and regulatory reporting related to deposit products and Early Warning Services (EWS). My focus is ensuring operational excellence, regulatory compliance, and consistent delivery of high-quality outcomes for both customers and the business.Throughout my career I’ve specialized in stabilizing and improving operational environments — developing strong teams, improving processes, and driving results in high-volume, high-risk operational areas.My leadership philosophy is simple: strong organizations are built by developing strong people. I place a high priority on coaching, mentorship, and helping team members grow into larger roles while ensuring business objectives are consistently met.Core strengths include:• Large-scale operations leadership• Dispute operations and regulatory reporting• Consumer banking risk management• Process improvement and operational transformation• Team development and leadership coaching• Cross-functional collaboration with compliance, legal, and risk partnersI’m always open to conversations around leadership opportunities where operational excellence, risk management, and team development are critical to success.Open to connecting with leaders and recruiters in operations, risk, compliance, and large-scale team leadership roles

Experience

1. Executive Director

   Wells Fargo

   Sep 2018 — Present · Wells Fargo Card Services and Consumer Lending 18700 NW Walker Rd Beaverton, OR, US

   Lead dispute operations and regulatory reporting functions related to deposit products and Early Warning Services (EWS), ensuring operational accuracy, compliance, and effective resolution of high-volume customer disputes.Key responsibilities and impact:• Lead and develop large operational teams responsible for dispute resolution and regulatory reporting• Ensure compliance with consumer banking regulations and internal risk frameworks• Drive operational improvements to increase efficiency and reduce resolution timelines• Partner with compliance, legal, and risk teams to ensure proper reporting and regulatory alignment• Build strong leadership pipelines by mentoring and developing managers and team leaders• Oversee complex operational processes within a highly regulated banking environment•Overseeing resolution of complex requests/disputes.•Working with management team to identify problems and improve service levels. •Interfacing with other departments and credit bureaus to resolve problems. •Communicating company policy, procedures, and practices. •Making employment decisions and setting performance standards.•Training and coaching staff to meet business objectives. •Conducting performance evaluations.•Performing analysis.•Completing projects assigned.

Education

• Mt. Hood Community College

  High School Diploma, Business

  2000

Skills

• Social Media Marketing
• Customer Service
• Small Business
• Restaurants
• Entrepreneurship
• Social Media
• Food & Beverage
• Ice Cream
• Blogging
• Strategy
• Advertising
• Public Speaking
• Management
• Training
• Team Building
• Coaching