Eric Schittulli
Director of Customer Operations @Tibber
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WORK HISTORY
Director of Customer Operations @Tibber
Berlin, DE
Led global Customer Operations across Germany, the Netherlands, Sweden and Norway, covering Support, Back Office, QA, Training and BPO.• Team size: 9 direct reports,~100+ indirect and ~25 outsourced FTEs• Drove +40% performance uplift and –35% cost reduction at near-shore BPOs.• Accountable for multichannel service (email & chat) and preparation for phone support implementation.• Owned CRM & telephony stack and workforce planning (WFM, capacity).• Rebuilt training function (onboarding cut 7→4 weeks)
SKILLS
ABOUT ERIC SCHITTULLI
Customer Operations leader with 20+ years of experience scaling global support and…
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