Eric Satterlund
- Role
- Director of Training and Design, Academy of Learning and Development at Holiday Inn Club Vacations
- Location
- Davenport, FL, US
- LinkedIn followers
- 500 followers
About Eric Satterlund
Experienced learning and development leader who specializes in creative storytelling…
Experience
Director of Training and Design, Academy of Learning and Development
Dec 2021 — Present
Leadership, strategic and creative direction of a department responsible for the development, implementation and assessment of training and development programs for the Holiday Inn Club Vacations brand. Specializes in creative storytelling methods designed to engage learners in innovative content delivery experiences that drive results. Covers all areas of learning from brand standards, job training, leadership and personal development. Responsible for the implementation, coordination and oversight of learning and development programs across a network of resorts and corporate sites across the country. Manages an existing catalog of courses and directs the instructional design and deployment of new classroom and online training. Coordinates the delivery of training and development courses network-wide and personally facilitates leaderships and specialty trainings. Heavily focused on consultation, strategic planning, innovation, customer service, brand culture, guest loyalty, employee development, behavior-based interviewing, recruitment and retention.
Education
University of Central Florida
Bachelor of Arts (BA), Psychology
2001 — 2004
Valencia College
Associate of Arts (AA)
1997 — 2000
Skills
- Public Speaking
- Hospitality Industry
- Coaching
- Instructional Design
- Guest Service Management
- Hiring
- Customer Satisfaction
- Marketing
- Employee Training
- Powerpoint
- Training
- Strategic Planning
- Management
- Training Facilitation
- Adult Education
- Elementary Education
- Team Building
- Customer Service
- Recruiting
- Leadership
- Hospitality
- Microsoft Publisher
- Hospitality Consulting
- Resorts
- Microsoft Powerpoint
- Educational Consulting
- Leadership Development
- Hospitality Management
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