Eric Rigsby

About Eric Rigsby

Information Technology Manager Focusing on Cloud and DevOps Senior information technology professional with 27 years of experience. Extensive experience across a broad spectrum of business systems; supports systems and applications in the Department of Defense (DoD); the federal government; K-12 education systems; and private sector environments. Business strategist; plans and manages multimillion-dollar projects aligning customer goals with technical capabilities to drive process improvements, competitive advantage, and bottom-line gains. Excellent communicator; leverages technology and business acumen to communicate effectively throughout organizations. Exceptional teammate; able to operate as a member or leader of cross-functional project teams and known for high-quality deliverables that meet or exceeds schedule and cost targets.

Experience

1. Senior Technical Manager

   GovCIO

   Jul 2023 — Present

   Tools: Atlassian Suite (Jira, Confluence), MS Office 365 (Teams, Word, Excel, Powerpoint, Visio, Project), VS Code, Terraform, GitHub Actions, AWS (EC2, ALB, S3, SQS, RDS, Security Hub, ECR, IAM, EKS).Served as the Cloud Engineer for the Internal Revenue Service (IRS) Digitization as a Service (DAAS) in support of the Zero Paper Initiative (ZPI). The platform processed paper forms (75M+ tax forms, 125M+ related documents) received by the IRS and scanned by supporting vendors. The DAAS platform reduced paper processing costs 25x. Member of the Health Technology Office (HTO), supporting the Department of Veterans Affairs (VA) Office of Information Technology. Provided thought leadership and consultative support to enterprise IT initiatives directly impacting veterans’ care, focusing on platform, infrastructure, and cloud solutions. Reviewed new IT requirements for high level, enterprise best fit.

Education

• Montgomery College

  Information Systems Management

• Gaithersburg High School

  High School Diploma

• University of Maryland Baltimore County

  Information Systems Management

Skills

• Information Assurance
• Virtualization
• Servers
• Dod
• Security
• Windows
• Html
• Problem Solving
• Team Building
• Linux
• Documentation
• Css
• Troubleshooting
• Strategic Planning
• Integration
• Active Directory
• Customer Service
• Disaster Recovery
• Word
• Team Leadership
• Analysis
• Administration
• IT Management
• Budgeting
• Program Management
• Vmware
• Operating Systems
• Process Improvement
• Software Development
• Requirements Analysis
• System Administration
• Enterprise Architecture
• Visio
• Computer Hardware
• Unix
• Network Security
• Microsoft Office
• Hardware
• Technical Writing
• Ms Project