Eric Pannell

About Eric Pannell

I help small and medium-sized businesses and non-profits save time, cut costs, and work…

Experience

1. VP - Lead Process Automation Engineer

   Wells Fargo

   Dec 2022 — Present

   Analyzed complex business processes, identify opportunities for improvement, and develop innovative solutions that drive efficiency.* Design and implement end-to-end Business Process Management (BPM) solutions for multiple clients across Commercial Banking.* Develop and implement intelligent automation initiatives, such as Robotic Process Automation (RPA), decision making, to streamline business processes and reduce costs.* Work closely with clients to identify their business process needs, conduct process analysis, and provide recommendations for process improvements.* Understand and communicate strategy and vision with both technical and non-technical architects and non-technical stakeholders.

Education

• Columbia Southern University

  MBA, Project Manager

  2009 — 2010

• Central Piedmont Community College

  Associate of Arts and Sciences (AAS), Computer Integration (Database Analysis/Programming)

  2013 — 2015

• Bluefield State College

  BS, Business Administration

  1997 — 2002

• Strayer University-Maryland

  Master of Business Administration, Management

  2006 — 2008

Skills

• Customer Service
• Merchandising
• Communication
• Customer Relations
• Telephone Skills
• Retail
• Inventory Control
• Supervision
• Microsoft Word
• Cashiering
• Customer Support Via Phone
• Supervisory Skills
• Customer Satisfaction
• Inventory Management
• Sales
• Data Entry
• Loss Prevention
• Time Management
• Store Systems