Eric O. Harris
IT Solution Specialist II at TruGreen
- Role
- IT Solution Specialist Ii at TruGreen
- Location
- Memphis, TN, US
- LinkedIn followers
- 500 followers
About Eric O. Harris
Twenty plus years experience as an IT Professional working extensively in Software/ Hardware Application Support and expert customer service.Operating Systems: Windows 7, 8, 8.1, 10, Vista, AS400, UNIX, LINUX, DOS; Databases / Servers: Active Directory, JD Edwards, SAP/BW, Exchange Server 2003/2007, WSUS Server Database Management, Oracle, MS Access, CITRIX, VPN, DHCP/DNS, TCP/IP, SQL; Applications: Microsoft Office 2007/2010/ 2013. Office 365, Salesforce, Olympus, Konica Minolta Page Scope, Google Earth Pro, Google Edit Tool, Coupa, Service NOW, Remedy IT Management, HEAT, CA IT Process Automation Manager, Agile, EDSM/RDP/DameWare UT/ Remote Ware, Microsoft Deployment Tool, RightFax, Monarch v.
Experience
IT Solution Specialist Ii
Dec 2015 — Present · Memphis, TN, US
Managing Konica Minolta FollowMe/PageScope Print Server, Cloud Management at TruGreen Corporate, Region and Field Branches. Supporting Customers with one-off requests for printer setup, troubleshooting, and reconciliation based on open tickets/escalations. Provide direction and oversight to the Deskside Support team to ensure CA tool is properly used. Created the processes and procedures are created and followed to ensure efficient support of TruGreen Business Users. Assist customers with issues with connectivity to SharePoint, File shares, Outlook, Multi-Function Printers. Provide Deskside Support to our Corporate Office regarding various Application and Hardware related requests or issues.
Education
Tech901
IT Foundations
2017 — 2021
Dillard University
BA, Business Management / Marketing
1991 — 1995
Central High School
Diploma, Mathematics
1988 — 1991
Skills
- Windows
- Ibm Iseries
- Ms Project
- System Administration
- Analysis
- Servers
- Call Centers
- Access
- Windows Xp
- Business Process
- Process Improvement
- Databases
- Microsoft Exchange
- Help Desk Support
- Security
- Enterprise Software
- Customer Service
- Software Documentation
- IT Management
- Computer Hardware
- Vendor Management
- Tcp/Ip
- Technical Support
- Windows 7
- Management
- Oracle
- Human Resources
- Information Technology
- As400
- Leadership
- Integration
- Sql
- Visio
- Linux
- Vpn
- Microsoft Office
- Team Leadership
- Networking
- Active Directory
- Xp
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