Eric Newsome

About Eric Newsome

Integrator of cutting-edge technology into corporate processes, enabling peak performance…

Experience

1. Manager, Innovation & Partnerships - HR Technology

   Cox Enterprises

   May 2024 — Present · Lorain, OH, US

   Leading efforts to explore new capabilities, enhance HR through market research and industry partnerships, and pilot innovative programs. Ensuring Cox Enterprises remains at the forefront of new HR technologies and capabilities.

Education

• Oregon State University

  Bachelor of Science - BS, Business Administration and Management, General

• The Call Center School

  Mastery Certification in Call Center Supervision

  2013 — 2013

• USIP - The United States Institute of Peace

  Certificate in Conflict Analysis

  2013 — 2013

• Technical Institute of America

  PMP®/CAPM® Certification Prep Course, Project Management

  2016 — 2016

• Cuyahoga Community College

  A.S., A.A., Certificate: Peace Studies and Conflict Resolution

  2011 — 2015

• USIP - The United States Institute of Peace

  Certificate in Negotiation and Conflict Management

  2014 — 2014

• Cleveland Mediation Center

  Fundamentals in Mediation Certificate

  2014 — 2014

• Pikeville High School

  High School

  1996 — 2000

Skills

• Troubleshooting
• Virtual Classroom
• Leadership
• Negotiation
• Education
• Conflict Resolution
• Icoms
• Customer Service
• Software Installation
• Training
• Employee Engagement
• Call Centers
• Instructional Design
• Critical Thinking
• Contact Centers
• Facilitation
• Remote Facilitation
• Technical Support
• Technology
• Mentoring
• Presentations
• Conflict Management
• Training Coordination
• Networking
• Training Facilitation
• Rumba
• Hardware Installation
• Team Leadership
• Administrative Support
• Distance Learning
• Microsoft Office
• Sales
• Instructing
• Elearning
• Project Management
• Coaching
• Conflict Analysis
• Performance Management
• Employee Training
• Mediation