Eric Bolton
Quality Analytics Specialist @DCH Health System
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WORK HISTORY
Quality Analytics Specialist @DCH Health System
Tuscaloosa, AL, US
Lead technical liaison between the health system and its patient experience surveying vendor, Press Ganey. This includes providing insightful and educational documentation to managers, directors and other hospital administrators regarding existing patient experience scores and recommendations to improve future scores.Work with various disparate data sets used by the health system to satisfy reporting needs that will promote success of the health system in alignment with healthcare policies outlined by payors such as Medicare, Medicaid and Blue Cross / Blue Shield.
EDUCATION
The University of Alabama
Master's degree, Marketing Analytics
Elizabethtown College
Bachelor's degree, Computer Engineering
SKILLS
ABOUT ERIC BOLTON
Customer focused professional with over 20 years experience in I/T related roles with 16 of those years in a multi-facility healthcare system. Currently serving as a Quality Analytics Specialist in a clinical department after 15 years working in solely I/T centric positions. Current responsibilities include oversight of the data lifecycle for patient experience surveying, and supplying clinical scorecards/reports for multiple departments within the health system that requires marrying information from multiple data sources. Experienced success in multiple positions due to versatility and being highly relational. Possessing the ability to bridge conversations within teams or individuals of technical and non-technical backgrounds resulting in effectiveness of any opportunity of teaching, training or mentoring of co-workers or customers. Customer-focused by listening and understand needs before providing potential solutions. Lifelong learner spanning multiple interests to maintain relevance and adaptability.
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