Eric Naridze

About Eric Naridze

Leading growth transformation by improving Processes, Product, and People in Fortune 500 companiesCustomer-focused Customer Success leader and problem solver with experience in implementing complex cross-functional initiatives. Extensive background in strategic leadership, department operations optimization and customer value realization. Passionate to nurture partnerships, internally and externally. Thought leader with a drive to set strategic direction and lead teams worldwide. Broad experience partnering with a wide spectrum of global stakeholders, including clients, vendors, and C-level leadership.EXPERIENCE HIGHLIGHTS • Customer Focused Strategy • Product & Service Integration• Professional Services Strategy & Delivery• Lean Six Sigma Mentoring• Operations Strategic Transformation • OKR Strategic Goal Planning• Deep Understanding of US Public Sector• Customer Success Value Realization• Client/Partner Relationship Development • Matrix Organization Leadership• Business Process Optimization• Data Driven Decision Making• Change Management - PROCSI• Real Estate Re-Development & Investment• Mentoring & Talent Development NOTABLE PROJECTS• Lead Customer Success strategic transformation effort that YoY resulted in:$2.6 M closed upsells, Churn rate reduced 30%,$27M increase in ARR (25%), NPS increase by 12pts to 34.• Built new CSM business processes and KPIs to elevate the team to be customer outcome focused and improve delivery quality to enterprise-class.• Created $2M closed upsells by mentoring multiple business units on techniques for identifying customer business process gaps in their organization where GHX products and services can fit and provide exceptional customer value.• Saved $11.3M for Collins Aerospace through building multiple programs based on process streamlining, data driven problem solving, employee acceptance, and value creation. • Created a framework for problem solving mindset at EVEX by customizing sustainable Lean Six Sigma program strategy for the health system, first of a kind in Tbilisi, Republic of Georgia (Europe).

Experience

1. Director - Global Customer Success and Professional Services

   KNIME

   Jun 2024 — Present · Austin, TX, US

Education

• Collins Aerospace University

  LEAN Principal coursework, Continuous Improvement

• The University of Iowa Tippie College of Business

  Master of Business Administration (M.B.A.), Management Sciences and Analytics (STEM), Marketing Minor

• Northwestern College

  Bachelor’s Degree, Business Administration, Operations Management

• Collins Aerospace University

  Six Sigma Black Belt, Continuous Improvement

Skills

• Negotiation
• Business Process Analysis
• Microsoft Project
• Visio
• Nuvia
• Project Management
• Asq Six Sigma Black Belt
• Business Process Design
• Statistics
• A3 Thinking
• Business Process Management
• Lean Six Sigma
• Facilitation
• Process Improvement
• Supply Chain Management
• Procurement
• Lean Tools
• Sap
• Change Management
• Ghx
• Process Optimization
• Project Planning
• Lawson
• Public Speaking
• Erp
• Vendor Management
• Management Information Systems (Mis)
• Budget Management
• Business Process Mapping
• Business Process Improvement
• Inventory Management
• Problem Solving
• Operations Management
• Metrics
• Cross-Functional Team Leadership
• Marketing Strategy
• Metrics Definition
• Leadership
• Strategic Planning
• Data Analysis