Eric Sheydwasser
Senior Technical Support Engineer @Botify
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WORK HISTORY
Senior Technical Support Engineer @Botify
New York, NY, US
Senior Technical Support Engineer | Problem-Solver | Customer Advocate | Technology EnthusiastPassionate about delivering top-tier technical support and ensuring seamless user experiences. With extensive experience in troubleshooting complex issues, optimizing system performance, and collaborating across teams, I thrive on solving technical challenges and enhancing customer satisfaction. Expertise in diagnosing and resolving software, hardware, and network issues Strong problem-solving skills with a focus on root cause analysis and process improvements Dedicated to providing clear, effective communication and technical guidance to users of all skill levels Experienced in working with cross-functional teams to enhance product reliability and user experience Committed to continuous learning and staying ahead of emerging technologiesWhether it’s resolving critical system issues, mentoring junior engineers, or implementing efficient support solutions, I’m always ready to tackle new challenges and drive innovation. Let’s connect and talk tech!
EDUCATION
William Paterson UniversityChristos M. Cotsakos College of Business
Bachelor of Sciences, Marketing Major
SKILLS
ABOUT ERIC SHEYDWASSER
Dynamic and an innovative and Professional with 15+ years of experience and productive expertise in creating plan, leading teams, identifying opportunities, developing technology solutions, and implementing strategy to drive business growth. Commied to leverage expertise in Project Management, Technical Solutions Delivery, Business Development, Stakeholder Engagement, Customer Satisfaction, Process Optimization and Industry-leading Best Practices. Relied upon for track record of success in creating integrated technology solutions to solve complex needs and deliver exceptional level of customer service. Highly regarded as technical professional with keen business acumen, hands-on leadership, team cultivation and solution delivery to support major initiatives within industry-leading organizations.
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