Eric Mistry

Automation, AI, Educational Technology, & Organization Development Expert | Helping People and Technology Work Together | Innovator & Relentless Problem Solver | Dad of 2 with Puns to Match

Role
Customer Success Manager Ai & Automation Transformation Lead at Zapier
Location
Duluth, MN, US
LinkedIn followers
500 followers

About Eric Mistry

AI and automation are changing everything, and I specialize in turning that potential into real-world results.I\'m a fast-learning generalist with deep experience in enablement, education, onboarding, AI, agentic AI, prompt engineering, systems thinking, and automation. I thrive in the messy middle where ideas become action, helping teams move from “this could be useful” to “this is saving us hours every week.”My work blends rapid prototyping with scalable systems design. I’ve built and deployed automation using tools like Zapier, Airtable, ChatGPT, Claude, Gemini, OpenAI Assistants, and tons of product specific APIs. I understand how to connect these tools into workflows that make sense for real teams across customer success, recruiting, sales, support, and ops. I can debug, document, train, and optimize, all while keeping humans at the center.What sets me apart is the ability to translate across the technical spectrum. I can coach beginners, collaborate with engineers, and guide adoption with clarity and empathy.Outside of work, I’m a curious, pun-loving dad of two who wears fun Hawaiian shirts and learns fast.(DM me to nerd out on board games, 3D printing, photography, gardening, or woodworking!) I bring energy, precision, collaboration, empathy, and a deep commitment to building systems that help people thrive.Let’s build smarter, faster, and together.

Experience

  1. Customer Success Manager Ai & Automation Transformation Lead

    Zapier

    Sep 2025 — Present

    Making the world a better place, one Zap at a time.

Education

  • The George Washington University - Graduate School of Education and Human Development

    Master's degree, Educational Technology Leadership

    2016 — 2017

  • The College of St. Scholastica

    Master of Business Administration - MBA, MBA

    2017 — 2019

  • Grinnell College

    Bachelor's degree, History, with a Concentration in Technology Studies

    2010 — 2014

Skills

  • Employee Wellness
  • Food Writing
  • Web Design
  • Journalism
  • Coaching
  • Instructional Design
  • Blogging
  • Google Apps
  • Wellness Coaching
  • Community Outreach
  • Research
  • Conflict Resolution
  • Public Speaking
  • User Experience
  • Marketing Strategy
  • Publishing
  • Crisis Management
  • Event Planning
  • Leadership
  • Wellness
  • Project Management
  • Social Networking
  • Photography
  • Brand Development
  • Teaching
  • Microsoft Office
  • Retargeting
  • 3d Printing
  • Moodle
  • Sales Management
  • Photoshop
  • Swimming
  • Educational Technology
  • Team Leadership
  • Graphic Design
  • Account Management
  • Branding & Identity
  • Writing
  • Facebook Marketing
  • Indesign

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Eric Mistry — Customer Success Manager Ai & Automation Transformation Lead at Zapier in Duluth, MN, US | Unifers