Eric Menchaca

About Eric Menchaca

I’m an Operations & Program Support professional with 7+ years of experience across business coordination, reporting, customer-facing leadership, and process improvement. My background spans corporate operations, data tracking, program support, and cross-functional collaboration — all centered on helping teams operate more efficiently and deliver a better experience for the people they serve.In my most recent roles at GUTTS LLC, I supported operations across HR, finance, IT, and marketing. I managed data systems, coordinated programs, maintained operational documentation, and improved accuracy and efficiency across multiple departments. Before that, I spent several years at Silver Diner, training over 100+ associates and leading operations as a supervisor — strengthening performance through communication, structure, and consistency.Here are a few examples of the work I’ve done:•Improved monthly net performance by 12% at GUTTS by updating forecasting methods, tightening financial tracking, and refining operational workflows.•Managed a Google Sheets/Excel tracking system, ensuring accurate reporting used for budgeting, program decisions, and leadership updates.•Trained 125+ associates with a 90% pass rate, supported the launch of a new restaurant location, and helped strengthen team performance through clear documentation and coaching.I enjoy roles where I can support operations, streamline processes, coordinate programs, and help teams work better together. Work that involves reporting, structured planning, communication, and improving workflows is especially energizing for me.Outside of work, I’m passionate about self-improvement, fitness, and learning new operational or technical skills. If you’d like to connect, feel free to reach out — I’m always open to conversations with people who care about building strong teams and delivering meaningful results.

Experience

1. Assistant Relationship Manager

   Capital One

   Mar 2026 — Present · McLean, VA, US

Education

• George Mason University

  Bachelor of Science - BS, Management Information Systems, General

• Mclean High School

  Advanced Diploma, High School/Secondary Diplomas and Certificates

• Northern Virginia Community College

  Associate's degree, Computer Science