Eric Kirkland

About Eric Kirkland

Strategic talent development and program management leader who believes in transforming organizations through empowering team members, building strong customer relationships and developing sustainable solutions to complex problems. Over 15 years of experience across global talent and organizational development functions. Experienced project manager who has led high visibility projects within the human resources, operations, distribution and internet technology arenas.

Experience

1. Program Manager, Leader and Employee Growth

   Tennessee Valley Authority

   Oct 2024 — Present

   Manages Career Planning & Growth programs including succession planning, career growth, and performance management. Set the strategy and manage the design, implementation, and continuous improvement of assigned programs to maximize the impact of the programs on the enterprise considering benchmarking, best practice insights, and enterprise needs.• Solicits, selects, and manages third-party vendors for program execution, including engaging service contracts in the range of $1 to $10 million.• Establishes standard operating procedures, continuously train support staff, and train key stakeholders to assure low-error, sustainable, and efficient execution of programs.• Leads enterprise-level change management efforts to create excitement, acceptance, and lasting change.• Establishes, tracks, reports on, and improves key performance indicators of programs’ value proposition.• Collaborates with HR and business partners to understand current-state experience of the program(s), identify and prioritize continuous improvement opportunities and optimize change management efforts

Education

• The University of Tennessee at Chattanooga

  Bachelor's Degree, BS Psychology

• Bryan College

  Master of Business Administration (M.B.A.), Business Administration, Management and Operations

Skills

• Whole Life
• Business Networking
• Direct Sales
• Employee Benefits
• Umbrella Insurance
• Underwriting
• Renters
• Property & Casualty Insurance
• Workers Compensation
• Customer Satisfaction
• Training
• General Insurance
• New Business Development
• Onboarding
• Networking
• Liability
• Sales
• Sales Operations
• Customer Retention
• Project Management
• Management
• Term Life Insurance
• Coaching
• Building Relationships
• Recruiting
• Marketing
• Life Insurance
• Insurance
• Sales Process
• Leadership
• Fixed Annuities
• Casualty
• Selling
• Legal Liability
• Commercial Lines
• Analysis
• Needs Analysis
• Cold Calling
• Sales Presentations
• Account Management