Eric Liner
Ensuring Customer Quality is at the Highest Level
- Role
- Customer Quality Manager at Zebra Technologies
- Location
- Boca Raton, FL, US
- LinkedIn followers
- 500 followers
About Eric Liner
Change Agent to ensure customer needs and expectations are met and they have the highest…
Experience
Customer Quality Manager
Jun 2010 — Present · Miami, TX, US
Field Quality Voice of Customer to help earn our customer’s loyalty through delivery of flawless solutions. Enabled Zebra Technologies to become customer’s Trusted Partner and ensure customer satisfaction is at the highest levels. Work with Zebra Technologies three operational pillars: Field Ops, Product Ops and Supply Chain. Act as Escalation point to Project Manage resources to determine root cause, and implement corrective actions using Drill Deep and Wide techniques. Partner with Regional Leaders, AVPs, and Sales/Services managers strategically to help strengthen relationships between Zebra, customers and channel partners. Drive down Total Cost of Poor Quality and wasted GTM capacity.
Education
Arizona State University
B.S., Economics
Arizona State University
Masters, Public Admninistration
Skills
- Mobile Devices
- 3g
- Wifi
- Wireless
- Mobile Communications
- Gsm
- Crm
- 4g
- Process Improvement
- Leadership
- Troubleshooting
- Cellular Communications
- Agileplm
- Location Based Services
- Voip
- Wan
- Partner Management
- Networking
- Strategic Partnerships
- Telephony
- Lte
- Sip
- Mobile Computing
- Lean Six Sigma
- Enterprise Software
- Managed Services
- Integration
- Channel
- Enterprise Mobility
- Wireless Networking
- Unified Communications
- Tcp/Ip
- Rf
- Failure Analysis
- Professional Services
- Vendor Management
- Solution Selling
- Pre-Sales
- Mobile Applications
- M2m
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