Eric Lee

About Eric Lee

I am a recent MBA graduate from Claremont Graduate University. In combining a rigorous academic experience with professional roles in multiple sectors, I have a verifiable history of success as both a student and worker. I have consistently achieved performance goals while adhering to established budgets, deadlines, and quotas. Professional focal points include product management/development, marketing research, positioning, outreach, strategic planning, business analytics, predictive analytics, and customer service. Currently, I am a Locker+ Customer Service Associate at Amazon. Here, I supervise site opening/closing, order preparation, delivery receiving and unloading, and return processing. I also engage with customers to resolve their inquiries and address their complaints or issues in a timely manner as a company representative.Colleagues describe me as a progressive, driven, down-to-earth, managerial expert who can be relied on to offer superior solutions that deliver profitable results.I am interested in contacting former colleagues and managers, as well as other professionals in my field. I am also pursuing new opportunities in the areas of product management. Feel free to contact me through this profile if you wish to connect.

Experience

1. Customer Service Associate

   Amazon

   Sep 2022 — Present · Long Beach, CA, US

   Coordinate the processing and shipment of 100+ orders daily from delivery and returns; stow daily orders in appropriate locations of a square feet warehouse within 90 minutes. • Collaborate with a team of 5+ to perform daily tasks while meeting demanding quotas and timelines for picking, stowing, and customer notification.• Monitor the workspace to ensure cleanliness, safety, and organization. Take appropriate corrective action as needed. • Assume leadership responsibilities for a Locker+ location, including opening and closing site. • Liaise with customers to address their inquiries and complaints; resolve issues and problems related to refund processing, lost package escalation, and general questions as to how to begin the return process.

Education

• California State Polytechnic University-Pomona

  Bachelor of Science, Economics

• Claremont Graduate University

  Master of Business Administration

Skills

• Microsoft Powerpoint
• Higher Education
• Powerpoint
• Microsoft Excel
• Microsoft Office
• Teamwork
• Editing
• Social Media
• Public Speaking
• Chemistry
• Customer Service
• Research
• Biology
• Event Planning
• Microsoft Word