Courtney Lawton
Account Manager @OneDigital
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WORK HISTORY
Account Manager @OneDigital
US
Manages and maintains assigned book of business-Serves in an advisory capacity for clients-Delegates work assignments to internal service team members-Works closely with Benefits Consultants to manage the entire renewal process-Manages day to day client issues-Conducts needs analysis and strategy calls-Conducts enrollment meetings as needed-Conducts regular face-to-face meetings with clients-Advises clients in reducing costs while offering competitive benefits options-Assists clients with 5500 form filings, as applicable-Assists in growing the book of business through cross-sale opportunities when available-Builds relationships with clients through proactive communications-Communicates and educates clients on latest trends, concerns and changes in the industry-Effectively and efficiently manages complex accounts and high-level service deliverables-Provides leadership within the extended service team
EDUCATION
Central Connecticut State University
Master of Business Administration - MBA, Business Administration and Management, General
Central Connecticut State University
Bachelor's degree, Business Administration and Management, General
Manchester Community College
Associate's degree, Business Administration and Management, General
ABOUT COURTNEY LAWTON
Account Manager with a demonstrated history of working in the employee benefits industry. Skilled in Communication, Customer Relationship Management (CRM), Organization, Time Management, and Team Coordination. Strong administrative professional with a Master of Business Administration (MBA) from Central Connecticut State University.
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