Eric Ketchum
Lead Program Manager at Target
- Role
- Lead Program Manager - Workforce Management at Target
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Eric Ketchum
Proven success driving and delivering enterprise-wide solutions• Passionately approaches challenges with tenacity and insight• Trusted leader experienced in guiding teams through transformational change• Insightful advocate for business, technology and process partners• Successful developer of talent in peers and direct reports STRENGTHS FINDER: Connectedness, Includer, Relator, Woo, Positivity
Experience
Lead Program Manager - Workforce Management
Jun 2023 — Present
Single-threaded owner for workforce management product outcomes across scheduling, forecasting, attendance, time off, and task management supporting global supply chain partners- Own product strategy, roadmap, and delivery for workforce management capabilities that drive operational excellence and simplify frontline execution- Translate partner needs and operational use cases into clear product requirements, success metrics, and prioritized backlogs- Partner with Agile delivery teams to lead backlog refinement, sprint planning, and iterative releases- Balance competing priorities, dependencies, and timelines to deliver high-impact solutions at scale- Collaborate with operations leaders to ensure solutions align to real-world execution and adoption- Drive continuous improvement through data, feedback loops, and operational insightsKey Impact: Improved workforce alignment, reduced scheduling complexity, and increased consistency across global logistics operations.
Education
University of Wisconsin-Eau Claire
BA, Organizational Communications & Marketing
1999 — 2004
Wilmington University
Minor, Graphic Design
Cornell University
Certificate, Sustainable landscape design
Skills
- Agile Project Management
- Challenge Driven
- Recruiting
- Leadership Development
- Hiring
- Team Leadership
- Salesforce.com
- Leadership
- Team Building
- Management
- Strategic Planning
- Employee Relations
- Change Management
- Skilled Relationship Builder
- Transformational Leadership
- Social Media
- Strategic Influence
- Human Resources
- Coaching
- Driving Results
- Performance Management
- Employee Training
- Succession Planning
- Training
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