Erick Abreu

About Erick Abreu

I am a seasoned Business Development Professional and Customer Success Specialist with over 15 years of experience in operations management and business administration, particularly within the technology sector. My career is built on a strong foundation of driving enterprise growth, implementing digital transformation initiatives, and fostering client relationships that lead to sustained revenue generation and operational excellence.Currently, I serve as the Sr. Manager of Technical Implementation Managers at Iron Mountain, where I lead a global team responsible for the successful deployment of SaaS and digital transformation services across multiple markets. My leadership focuses on aligning business operations with client needs, optimizing post-sale processes, and enhancing cross-functional collaboration to deliver exceptional customer experiences. My strategic approach has consistently resulted in exceeding performance and budgetary goals, while ensuring resource efficiency and innovation in process improvement.Colleagues and leaders describe me as a progressive, results-driven, and collaborative professional who excels in managing complex projects and delivering profitable solutions. My core competencies include business development, strategic planning, customer success, and cross-functional team leadership.I am always eager to connect with former colleagues, industry peers, and other professionals. Please feel free to reach out if you\'d like to connect or explore opportunities for collaboration.Core Skills-Business Development & Strategic Planning-Customer Success & Client Relationship Management-SaaS & Digital Transformation Implementation-Cross-Functional Collaboration & Leadership-Process Improvement & Operational Excellence-KPI Setting & Performance Management-Risk Management & Resource Optimization

Experience

1. Senior Manager, Digital Solutions Implementation & Onboarding

   Iron Mountain

   Apr 2020 — Present · Miami-Fort Lauderdale, FL, US

   Oversee a global team of technology professionals delivering SaaS and digital transformation services as part of Iron Mountain\'s Digital Solutions portfolio.• Spearhead multi-million-dollar projects, managing over 300 customer engagements annually across North America, LATAM, and EMEA.• Lead performance management and post-sale functions including project management, customer management, solution architecture, and software engineering.• Influence and collaborate within pre-sales, opportunity support, operations support, and customer success to ensure operational excellence and client satisfaction.

Education

• Miami Dade College

  AA, Biology

  2002 — 2004

• Nova Southeastern University

  MBA, Master of Business Administration

• Florida International University - College of Business

  BA, Business Administration with concentration in Organizational Management

  2005 — 2008

Skills

• Project Planning
• Proposal Writing
• Sales Operations
• Customer Retention
• Customer Service
• Project Management
• Radio Broadcasting
• Leadership
• Presenter
• Presentation Preparation
• Business Process Improvement
• Crm
• Outlook
• Payroll
• Salesforce.com
• Community Outreach
• Radio Production
• Singing
• Sales
• Preaching
• Bookkeeping
• Business Development
• Microsoft Word
• Team Leadership
• Conference Speaking
• Event Management
• Access
• Communication
• Vendor Management
• Graphic Design
• Account Management
• Databases
• Contract Negotiation
• Management
• Team Building
• Positive Discipline
• Purchasing
• Process Improvement
• Training
• Customer Satisfaction