Ericka Figueroa

About Ericka Figueroa

Hi! I am currently a Visual Consultant Specialist/Business Development Manager. I joined…

Experience

1. Customer Service Representative

   FASTSIGNS®

   Nov 2022 — Present · US

   Be the first point-of contact or assist all walk-in, email, e-commerce, and phone customers• Monitor your sales numbers daily*• Detail activities to attain sales goals*• Participate in center staff and sales meetings• Provide consultative recommendations to prospects/ customers• Educate and inform; show and discuss Sell Sheets with prospects/customers• Input all estimates/orders into CoreBridge• Follow-up on all estimates/ordersManage and execute a proper workflow in the WIP• Perform Quality Control procedures on jobsAssist with shipping, courier, installation, and delivery of products and services• Communicate status of all orders/Notify customers of signs ready for pick up• Make follow-up and thank you calls to customers who recently picked up a sign• Write thank you cards to customers, print labels, and mail• Run WIP report• Complete and file paperwork• Conduct accounts receivable (A/R) calls if needed• Assist in the implementation of company marketing plans• Perform market research, competitive shops, and customer surveys when asked• Identify and resolve customer satisfaction issues• Establish and maintain effective team relationships with all center departments• Adhere to all company policies, procedures, and business ethics codes• Keep customer and work area welcoming, clean, organized, and functional (Tour ready)• At the end of the day, organize your daily tasks for the next day• Work with design and production team to produce vinyl signage• Schedule car & window/door installations• Answer phone calls, emails, and in-person inquiries and services• Ensure files are print-ready (.ai.eps.pdf) • Quality control products for spelling, color accuracy, and design flaws• Organize signage for World Market Center, Venetian, Mandalay Bay, & MGM Grand• Coordinate trade show events, deliveries, and pickup dates• Fast-paced environment working with production & design team to reach client deadlines

Education

• College of Southern Nevada

  Associate of Arts - AA, Art/Art Studies, General

• Southern New Hampshire University

  Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services