Ericka Bacon

About Ericka Bacon

Manages business to business and consumer relationships with over 20 years of experience in the healthcare market. Exceptional organizational, time management and communication skills. Experienced in resolving operational challenges for many constituents within the healthcare market including; employers, medical providers, medical TPA’s, consultants, and consumers. Knowledgeable in claims processing as well as business to business and consumer payment solutions.

Experience

1. Client Manger

   Network Health WI

   Oct 2025 — Present

   Develop and maintain internal relationships with key resources to be able to deliver appropriate information to Network Health’s groups and brokers throughout the year*Identify, initiate and maintain contacts with brokers and employers within the group market *Prepare reports and renewals* Act as a liaison and address service issues that may arise *Maintain effective communication along with timely customer service solutions our brokers and group contacts along with internal departments within Network Health* Responsible for prompt and routine follow-up calls to Network Health’s customer existing customers to solve problems, evaluate the level of satisfaction. In addition, communicating service problems, to our Director for resolution and communicate to the customer.*Provide day to day service and sales support for Network Health’s employer groups and brokers.*Facilitate coordinate all aspects of servicing renewals by pulling renewal reports and accounts key function areas, including portal technology.*Participate in training, planning and regular sales training programs *Assist with the development of marketing materials and presentations*Communicate timely and effectively with the Director of Sales & Client Management, Account Executives and other internal departments *Maintain group activity, customer profiles and applicable correspondence in an appropriate application, including contacts made with follow-up resolution

Education

• Kaplan University

  Insurance

Skills

• Sales Process
• Account Management
• Powerpoint
• Microsoft Excel
• Microsoft Outlook
• Leadership
• Coaching
• Business-to-Business (B2b)
• Health Insurance
• Research
• Microsoft Dynamics Crm
• Customer Satisfaction
• Training
• Communication
• Event Planning
• Cold Calling
• Auditing
• Financial Analysis
• Analytical Skills
• Team Building
• Microsoft Word
• Office Administration
• Sales Operations
• Customer Service
• Microsoft Office
• Sales
• Data Entry