Erick Washington

About Erick Washington

Given my experience within customer service/success, and account management I am…

Experience

1. Premium Customer Success Manager

   Bandwidth Inc.

   Mar 2022 — Present

   Utilize effective communication and relationship-building skills to develop and maintain strong partnerships with our most valuable clients, resulting in increased client retention and overall revenue growth. Proactively analyze key performance indicators to identify abnormal trends, monitor customer Minutes of Use (MOUs), and generate revenue for premium accounts. Collaborate with sales account managers to provide comprehensive business reviews, conduct regular client check-in calls, review account statistics, and address all other account-related needs. Successfully manage and drive the installation, onboarding, and additional projects of premium-level customers. Collaborate closely with customers to triage and address a wide range of needs, leveraging expertise to effectively identify and engage the appropriate internal stakeholders and resources to drive timely and successful resolutions Serve as a dedicated ambassador for 15+ high-profile clients, providing exceptional service and support. Conduct comprehensive training sessions for customers, providing instruction on all of our portals and apps.

Skills

• Microsoft Excel
• Hotel Management
• Social Media
• Microsoft Office
• Hospitality Management
• Tourim
• Lodging
• Powerpoint
• Hotels
• Food & Beverage
• Leadership
• Housekeeping
• Hospitality Service
• Team Leadership
• Time Management
• Microsoft Word
• Tourism Management
• Customer Service