Erick Villegas

Help Desk Support Technician (Tier 2) @United Security Bank

Help Desk Support Technician providing Tier 2 desktop support for over 200+ Employees with both executive level and non-technical high-touch users at various branch locations & ATMs, via remote or on the field (onsite)\\\\n• Mobile Device Management (MDM) role within an enterprise-level; taking responsibility for more than 75+ devices using VMWare Workspace ONE (AirWatch) and Microsoft Intune\\\\n• Conduct IT Asset Management for over 400+ devices using Asset Panda and inputting Asset Tags within the physical devices.\\\\n• Use AT & T Premier to manage, upgrade and conduct orders/services for old and new devices within an enterprise level.\\\\n• Administer aspects of Active Directory & Group Policy and conduct procedures for new/terminated employees, change access requests, Office 365, Exchange Admin 2016, and Skype for Business.\\\\n• Provided PC imaging and maintenance for Windows 10/11, Microsoft Defender, VoIP (Mitel), printers, and iPhones/iPads.\\\\n• Troubleshooting bank equipment/technology such as Teller Transaction Printer, Teller Scanners, ATM Kiosk, and Cradlepoints around various branch locations.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n