Erick Nelson
Director of Customer Experience @Daimler Truck North America
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WORK HISTORY
Director of Customer Experience @Daimler Truck North America
Portland, OR, US
As Director of Customer Experience at Daimler Trucks North America, I lead our strategic Customer Experience initiative, our Customer and Dealer call centers, our Aftermarket Product Launch Readiness, as well as Service budgeting and special projects teams.
EDUCATION
IMD
Certificate of Applied Leadership, Organizational Leadership
The Ohio State University
Master Black Belt
Western Washington University
B.S., Manufacturing Management
SKILLS
ABOUT ERICK NELSON
ASQ Certified Six Sigma Black BeltMaster Black Belt trained (MoreSteam / Ohio State Fisher College of Business)Specialties: Six Sigma, Lean Manufacturing, Lean Office, Team Leadership, Problem Solving, Facilitation, Quality Management, Lean Six Sigma
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