Erick L. Dean

About Erick L. Dean

Experienced Manager with a demonstrated history of working in the retail industry. Strong sales professional skilled in Microsoft Word, Coaching, Sales, Retail, and Team Building.My experience as a manager is in proficiently providing the highest quality customer service. I work at learning more daily on the areas I need improvement through an openness and eagerness for receiving constructive criticism, a lack of complacency and self motivation.

Experience

1. Bank Teller

   M&T Bank

   Jun 2017 — Present

   Execute customer transactions, including deposits, withdrawals, payments, money orders, and official checks.•Meet/greet customers entering the branch to assess along with identify customers financial needs and develop new customer relationships and deepen existing relationships.•Service both customers and small businesses deposit accounts including resolving routine customer problems along with referring more in-depth issues to the appropriate channels.•Encourage and support customers on how to utilize self-service channels such asATM withdrawals, deposits, mobile services, and web bill pay services.•Execute ATM settlements, night depository, reserve cash and coin maintenance, opening and closing procedures and preparation of cash for shipment and receipt of shipment.

Education

• SUNY Polytechnic Institute

  Bachelors, Business Adminstration

  2008 — 2010

• Sports men and women careers

  Associates In Photography, Photography

  2006 — 2008

Skills

• Forecasting
• Payroll
• Store Operations
• Customer Service
• Training
• Customer Satisfaction
• Interviews
• Microsoft Office
• Sales
• Inventory Management
• Coaching
• Team Building
• Management
• Merchandising
• Social Networking
• Powerpoint
• Microsoft Excel
• Time Management
• Leadership
• Teamwork
• Facebook
• Social Media
• Microsoft Word
• Retail