Erick Hernandez-Claudio
Transit Professional • Event & Volunteer Management • People Motivator • “How can I help?”
- Role
- Customer Experience at Cttransit
- Location
- Manchester, CT, US
- LinkedIn followers
- 500 followers
About Erick Hernandez-Claudio
Results-driven operations and community engagement professional with experience leading…
Experience
Customer Experience
Oct 2020 — Present · Hartford, CT, US
I provide comprehensive public transit information, including bus routes, schedules, bus stop locations, passenger fares, and other company policies. I document and respond to passenger complaints, suggestions, and requests for service changes. My duties also include ticket sales, operating an electronic cash register, reconciling sales receipts with cash received, and completing related clerical tasks as necessary. Additionally, I engage with the community by participating in transit fairs and outreach events to promote our services and enhance public awareness.
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