Erick Duncan
Director, Service Engineering and Customer Satisfaction - Big Trucks
- Role
- Director, Service Engineering and Customer Satisfaction, Big Trucks at Hyster-Yale Materials Handling
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Erick Duncan
Experienced Product Support Manager with a demonstrated history of working in the machinery industry. Skilled in Customer Service, Operations Management, Root Cause Analysis, Six Sigma Project Management, and Failure Mode and Effects Analysis (FMEA). Strong support professional graduated from University of Illinois and East Carolina University.
Experience
Director, Service Engineering and Customer Satisfaction, Big Trucks
Hyster-Yale Materials Handling
Sep 2016 — Present · Charlotte, NC, US
Education
East Carolina University
Master of Business Administration (M.B.A.), Business Administration and Management, General
2002 — 2004
University of Illinois Urbana-Champaign
Bachelor of Science (B.S.), General Engineering-Manufacturing Engineering Specialization
1986 — 1990
Skills
- Product Support
- Project Engineering
- Control Systems Design
- Manufacturing
- Pro Engineer
- Business Process Improvement
- Cross-Functional Team Leadership
- Continuous Improvement
- Kaizen
- Strategic Planning
- Fmea
- Product Development
- Value Stream Mapping
- Process Improvement
- Six Sigma
- Operations Management
- Root Cause Analysis
- Management
- Team Building
- Engineering
- Industrial Engineering
- Lean Manufacturing
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