Erick Davis

Business Analyst Account Manager @Drm International

Atlanta, GA, US

Develop and execute strategic account plans to solidify existing relationships and grow new relationships to sell products and services.•Develop sales strategies to identify new opportunities•Interface with Director, VP, Cxx level staff and end users to design and implement enterprise content management solutions•Integrate enterprise content management solutions with legacy applications•Build strategic partnerships to enhance company offerings•Worked with stakeholders and project managers to define project scope and deliverables across multiple systems and business processes on complex projects. • Gathered requirements, developed work breakdown structures and created concept designs to propose business solutions and identify systems impacts by holding JAD sessions.• Analyzed, classified and documented functional and technical requirements and design specifications using conceptual and logical process/data modeling techniques (business process, data and systems flow, workflow, use cases, ERD diagrams). • Recommended improvements to business definition processes to ensure business goals were met.• Documented technical requirements through data mapping, data models, database and table modifications, system and data flow diagrams, GUI design, file layouts, and report layouts. • Assisted with testing, coordinated User Acceptance Testing (UAT) and tracked issues as required.• Work with Program and Project Managers to define system scope and objectives through research, fact-finding, and business requirements review.• Collaborate with customer and technology teams using approved SDLC processes (RSA Methodology).• Track the project through detailed design, development, and testing to ensure the successful deployment of the solution and road-map.• Managed client relationships, expectations, and communications to various audiences by being the functional point of contact for the solution both internally and externally.

Emory University

Business Intelligence Program (Certification)

University of Phoenix

Business Management

University of Maryland

Computer Science