Erick Campos
Member Specialist @Sam's Club
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WORK HISTORY
Member Specialist @Sam's Club
US
Provides member service by maintaining exit areas; reviewing member receipts; acknowledging the member and identifying member needs; assisting members with purchasing decisions; assisting members with locating merchandise.Provides member service by maintaining self-checkout area; resolving member issues and concerns; promoting Sam\'s Club products and services; providing guidance and support to members regarding self-service technology; processing member purchases; assisting with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types; assisting members with transactions utilizing self-checkout area.Assists with securing and safeguarding Sam\'s Club assets and property by observing and communicating potential criminal activity according to company policies and procedures; maintaining paperwork, logs, and other required documentation; executing emergency response procedures; and ensuring compliance with company security and safety practices.Assists with the training of Member Frontline Service associates on company processes and procedures; teaching new technology and tool functionality; delivering new program rollout training; and providing continuous learning and process improvement opportunities.Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
EDUCATION
Lone Star College
Mathematics
MacArthur HighSchool
High School
The University of Texas at Austin
Bachelor’s Degree
SKILLS
ABOUT ERICK CAMPOS
Experienced Student Mentor skilled in Business Planning, Microsoft Word, Public Speaking,…
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