Eric Strausbaugh
Lean Six Sigma Black Belt | Project Management Professional | Process Engineer | Data Analyst | Contact Center Leader
- Role
- Business Process Re-engineering Manager at Virginia Department of Social Services
- Location
- Hanover, VA, US
- LinkedIn followers
- 500 followers
About Eric Strausbaugh
I am a certified Lean Six Sigma Black Belt and Project Management Professional. Intent on making transformational impacts, I draw upon my wealth of call center and operational experience. I have developed and applied a keen approach to metrics reporting and analysis, data mining, resource management, attendance administration, and team growth and development. I established a solid foundation of knowledge through earning a bachelor\'s degree in Mathematics from Towson State University and my earlier work in achieving the rank of Eagle Scout.
Experience
Business Process Re-engineering Manager
Virginia Department of Social Services
Oct 2021 — Present · Hanover, VA, US
Develop, integrate, and oversee agency-level Business Process Re-engineering framework.* Identify, prioritize, design, test, deliver, and monitor small to large, simple to complex business process improvements.* Engage stakeholders from 24 divisions across 6 portfolios to operate through targeted improvements, formal projects, multi-faceted initiatives, and over-arching strategies.* Partner with technology and IT security teams to capitalize on system functionality and develop enhancements.
Education
Villanova University
Master's Certificate
Towson University
Bachelor of Science - BS
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