Eric Chappell
eCommerce Search & Product Discovery | CCSM
- Role
- Senior Customer Success Manager at Constructor
- Location
- Charleston, SC, US
- LinkedIn followers
- 500 followers
About Eric Chappell
I specialize in driving impactful outcomes across the customer lifecycle, from onboarding to expansion, focusing on growth and operational efficiency. With expertise in designing customer success programs, optimizing processes, and leading new business initiatives, I have enabled predictable revenue growth and improved retention for diverse organizations. My commitment is to empower organizations, create lasting value, and drive success across industries.
Experience
Senior Customer Success Manager
Feb 2025 — Present · San Francisco, CA, US
Lead retention and expansion strategy for enterprise ecommerce customers using AI-powered search and discoveryPartner with product, engineering, and analytics teams to align experimentation, relevance tuning, and business KPIsGuide customers from onboarding through optimization to measurable outcomes tied to conversion, revenue, and shopper engagement
Education
Nashville State Community College
Business Administration and Management, General
Aquinas College
Business Administration, Management and Operations
Skills
- Account Management
- Contract Negotiation
- Business Development
- Investments
- Customer Service
- Management
- New Business Development
- Strategic Planning
- Project Management
- Business Strategy
- Strategy
- Crm
- Due Diligence
- Marketing Strategy
- Financial Analysis
- Salesforce.com
- Team Building
- Microsoft Office
- Market Analysis
- Business Analysis
- Process Improvement
- Virtual Goods
- Communication
- Financial Services
- Financial Reporting
- Contract Management
- Budgeting
- Customer Relations
- Problem Solving
- Investment Advisory
- Organizational Effectiveness
- Manage Client Relationships
- Netsuite
- Google Apps
- Fcra
- Hipaa
- Microsoft Excel
- Budgets
- Risk Management
- Analysis
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