Eric Hoenigmann

About Eric Hoenigmann

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Experience

1. Solution Architect

   Lumen Technologies

   Apr 2008 — Present

   Provides consultative engineering support to help account teams and customers solve unique and complex client network design requirements, providing technical knowledge and leveraging industry specific applications across Lumen markets and product sets by:• Leading customer discovery discussions to understand and document business needs and design requirements necessary for the formulation of optimal solutions • Creatively designing solutions for customers using the best mix of Lumen and vendor-partner products. Alters the design as needed to result in the customer choosing the Lumen solution • Documenting, via diagrams and writing, and presenting & describing benefits of solutions to the customer • Building relationships with customers serving as the technical liaison from pre-sales to post-sales • Being responsible for growing strategic product sales and revenue through proactive engagement with customers and uncovering additional opportunities • Participating in strategic and tactical account planning • Following industry technology trends through self-study and formal training and share that knowledge with customers • Clearly communicating the customer design to the teams responsible for ordering, implementation and ongoing support • Providing technical training and development support to the local branch • Leading internal cross-functional teams to obtain required approvals of non-standard designs for customers • Building resumes of trust interdepartmentally within Lumen AND externally among customer peers and their upline managementProvides bi-directional technical interface between Field Sales Engineering, Product Management, and Process Design & Development for voice and data products, ensuring delivery of optimum solutions, product enhancements, and fostering an environment of best practices and innovation.

Education

• University of North Florida

  Bachelor of Technology, Electronics

  1989 — 2002

Skills

• Miller Heiman Sales Training
• Voice Over Ip (Voip)
• Jncis-Ent Juniper Networks Certified Internetwork Specialist, Routing/Switching
• Mobile Computing
• Acss
• Routers
• Network Design
• Jnca - Juniper Networks Certified Associate
• Sip Trunking
• Acma - Aruba Certified Mobility Associate
• Telephony
• Wan
• Unified Communications
• Cisco Systems Products
• Wide Area Network (Wan)
• Multiprotocol Label Switching (Mpls)
• Ccda - Cisco Certified Design Associate
• Cisco Certified
• Managed Services
• Ip
• Ccda
• Voip
• Data Center
• Troubleshooting
• Networking
• Training
• Mpls
• Cisco Technologies
• Ethernet
• Telecommunications
• Metro Ethernet
• Network Architecture
• Acss - Aruba Certified Sales Specialist
• Accp - Adtran Certified Carrier Professional
• Internet Protocol (Ip)